Terms of Service

1.1 Agreement to Terms

By creating an account, logging in with Amazon, or accessing any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any additional guidelines, rules, or policies we may post on the platform.

1.2 Eligibility

You must meet the following requirements to use our services:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Have a valid Amazon Seller or Vendor account (for Amazon PPC services)
• Not be prohibited from using our services under applicable laws
• Not have been previously suspended or banned from our platform

1.3 Business Use

Our services are intended for business and commercial use by e-commerce brands, Amazon sellers, and marketing professionals. By using our services, you represent that you are acting on behalf of a business entity and have the authority to bind that entity to these Terms.

1.4 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through a prominent notice on our platform. Your continued use of the services after such modifications constitutes your acceptance of the updated Terms.

2.1 Account Creation

To access our services, you must create an account by providing accurate, current, and complete information. You may register using Login with Amazon or other authentication methods we provide. You agree to:

• Provide truthful and accurate registration information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Not share your account with others or allow others to access it
• Notify us immediately of any unauthorized access or security breach

2.2 Account Responsibility

You are solely responsible for all activities that occur under your account, whether or not you authorized such activities. We are not liable for any loss or damage arising from your failure to maintain account security.

2.3 One Account Per User

Each user or business entity may only maintain one active account unless explicitly authorized by us in writing. Creating multiple accounts to evade restrictions, suspensions, or bans is strictly prohibited.

2.4 Account Verification

We reserve the right to verify your identity, business information, and Amazon account credentials at any time. Failure to provide requested verification information may result in account suspension or termination.

3.1 Authentication Service

We use Login with Amazon (LWA) as an authentication method. By using LWA to access our services, you agree to Amazon's terms of service and privacy policy. Amazon's use of your information is governed by their policies, not ours.

3.2 Data Access and Permissions

When you authenticate using Login with Amazon, you grant us permission to:

• Access your Amazon profile information (name, email, user ID)
• Use this information to create and maintain your account on our platform
• Associate your Amazon identity with your account activities and data

You can revoke these permissions at any time through your Amazon account settings. However, revoking access may limit or prevent your use of our services.

3.3 Amazon Account Requirements

You must maintain an active Amazon account in good standing to use Login with Amazon. If your Amazon account is suspended, terminated, or restricted, your access to our services may be affected.

3.4 No Amazon Affiliation

Mirox LDA is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its affiliates. Login with Amazon is a service provided by Amazon, and we act as an independent third-party application using their authentication service.

4.1 Amazon Advertising API Access

Our platform accesses your Amazon Advertising data through the Amazon Advertising API. By connecting your Amazon Advertising account, you authorize us to:

• Read your advertising campaign data, performance metrics, and reports
• Create, modify, and manage advertising campaigns on your behalf
• Adjust bids, budgets, keywords, and targeting settings
• Generate optimization recommendations using AI algorithms
• Access historical performance data for analysis and reporting

4.2 Compliance with Amazon Policies

You agree to comply with all Amazon Advertising policies, terms of service, and guidelines. This includes but is not limited to:

• Amazon Advertising Terms and Conditions
• Amazon Advertising Guidelines and Acceptance Policies
• Amazon Services Business Solutions Agreement
• Amazon Brand Usage Guidelines

Violations of Amazon's policies may result in account suspension by Amazon and/or termination of your access to our services.

4.3 Service Description

Our AI-powered Amazon PPC optimization services include:

• Automated Bid Management: AI-driven bid adjustments to optimize ACOS and ROAS
• Keyword Optimization: Discovery of high-performing keywords and negative keyword recommendations
• Campaign Performance Analysis: Real-time analytics and actionable insights
• Budget Optimization: Smart budget allocation across campaigns
• Competitor Analysis: Market intelligence and competitive positioning
• Custom Reporting: Detailed performance reports and dashboards

4.4 AI-Powered Recommendations

Our platform uses artificial intelligence and machine learning algorithms to generate optimization recommendations. While we strive for accuracy and effectiveness, AI-generated recommendations are not guarantees of specific results. You retain full control over implementation and can review, modify, or reject any recommendations.

4.5 Automated Actions

If you enable automated bid adjustments or other automated features, you authorize our platform to make changes to your advertising campaigns without prior approval for each action. You can disable automation at any time through your account settings. You remain responsible for all actions taken by our platform on your behalf.

4.6 No Performance Guarantees

We do not guarantee specific results, including but not limited to improved ACOS, increased sales, higher rankings, or return on ad spend. Amazon PPC performance depends on numerous factors including product quality, pricing, competition, seasonality, and market conditions beyond our control.

4.7 API Rate Limits and Availability

Our services are subject to Amazon's API rate limits, availability, and technical requirements. We are not responsible for delays, interruptions, or limitations caused by Amazon's API infrastructure. We will make reasonable efforts to work within Amazon's technical constraints.

5.1 Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use our services for fraudulent, deceptive, or malicious purposes
• Attempt to gain unauthorized access to our systems or user accounts
• Interfere with or disrupt our services or servers
• Use automated scripts, bots, or crawlers without authorization
• Reverse engineer, decompile, or disassemble our software
• Copy, reproduce, or distribute our proprietary content or technology
• Impersonate others or misrepresent your affiliation
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our staff

5.2 Content Standards

You are responsible for ensuring that your advertising content, product listings, and any materials uploaded to our platform comply with Amazon's policies and applicable laws. You must not create or promote content that is:

• Illegal, fraudulent, or deceptive
• Infringing on intellectual property rights
• Defamatory, obscene, or offensive
• Misleading or containing false claims
• Promoting prohibited products or services

5.3 Data Accuracy

You represent and warrant that all information you provide to us, including business information, product data, and Amazon account credentials, is accurate, current, and complete. You agree to promptly update any information that changes.

5.4 Monitoring and Review

You are responsible for monitoring your advertising campaigns, budgets, and account activity. While our platform provides automated recommendations and actions, you should regularly review your account to ensure campaigns align with your business objectives and budget constraints.

5.5 Amazon Account Compliance

You must maintain your Amazon Seller or Vendor account in good standing. If Amazon suspends, restricts, or terminates your account, you must notify us immediately. We are not responsible for issues arising from your Amazon account status.

5.6 Budget and Spending Limits

You are responsible for setting appropriate budget limits and monitoring your advertising spend. While our platform respects your configured budget limits, you acknowledge that Amazon ultimately controls ad delivery and billing. We recommend setting conservative budget limits initially and monitoring performance closely.

6.1 Service Fees

Access to our platform may require payment of subscription fees, usage-based fees, or other charges as described in your selected pricing plan. Current pricing is available on our website and is subject to change with notice.

6.2 Subscription Plans

If you subscribe to a paid plan:

• Billing Cycle: Fees are charged on a recurring basis (monthly or annually) based on your selected plan
• Auto-Renewal: Subscriptions automatically renew unless you cancel before the renewal date
• Payment Method: You must provide valid payment information and authorize recurring charges
• Failed Payments: If payment fails, we may suspend your account until payment is resolved

6.3 Free Trials and Promotional Offers

We may offer free trials or promotional pricing at our discretion. Free trial users must provide payment information and will be charged the standard subscription fee when the trial ends unless canceled before expiration. Promotional offers are subject to specific terms and conditions.

6.4 Price Changes

We reserve the right to modify our pricing at any time. For existing subscribers, we will provide at least 30 days' notice before any price increase takes effect. Continued use of the service after a price change constitutes acceptance of the new pricing.

6.5 Refund Policy

Subscription fees are generally non-refundable. However, we may provide refunds at our sole discretion in cases of:

• Billing errors or duplicate charges
• Service unavailability or technical failures caused by us
• Cancellation within the first 14 days of initial subscription (satisfaction guarantee)

Refund requests must be submitted within 30 days of the charge in question. We do not refund fees for accounts terminated due to Terms violations.

6.6 Taxes

You are responsible for all applicable taxes (including sales tax, VAT, GST) associated with your use of our services. If we are required to collect taxes, they will be added to your invoice. Provide us with valid tax exemption documentation if applicable.

6.7 Amazon Advertising Costs

Our service fees are separate from and in addition to your Amazon advertising costs. Amazon bills you directly for advertising spend through your Amazon Advertising account. We are not responsible for Amazon's billing, and Amazon advertising costs are not included in our service fees.

6.8 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the paid period. No partial refunds are provided for cancellations mid-billing cycle.

6.9 Overdue Accounts

Accounts with overdue payments may be suspended or terminated. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). You are responsible for all collection costs and legal fees incurred in collecting overdue amounts.

7.1 Platform Ownership

Mirox LDA owns all rights, title, and interest in and to the platform, including all software, technology, content, trademarks, and intellectual property. This includes our AI algorithms, machine learning models, user interface, documentation, and all derivative works.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our platform for your internal business purposes in accordance with these Terms. This license does not include the right to:

• Copy, modify, or create derivative works of our platform
• Reverse engineer or attempt to extract source code
• Rent, lease, sell, or sublicense access to our platform
• Remove or modify any proprietary notices or labels
• Use our platform to develop competing products or services

7.3 Your Content

You retain ownership of all content, data, and materials you upload or provide to our platform ("Your Content"). By using our services, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and display Your Content solely to provide and improve our services.

7.4 Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about our platform, you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, implement, and commercialize such feedback without compensation or attribution to you.

7.5 Trademarks

Our name, logo, and all related product and service names are trademarks of Mirox LDA or our licensors. You may not use these trademarks without our prior written permission. All other trademarks referenced on our platform are the property of their respective owners.

7.6 DMCA Compliance

We respect intellectual property rights and expect users to do the same. If you believe your copyright has been infringed, please contact us at info@mirox.pt with:

• Identification of the copyrighted work claimed to be infringed
• Identification of the material claimed to be infringing
• Your contact information
• A statement of good faith belief
• A statement that the information is accurate
• Your physical or electronic signature

8.1 Service Availability

We strive to provide reliable, uninterrupted access to our platform. However, we do not guarantee that our services will be available at all times or error-free. Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

8.2 Maintenance and Updates

We may perform scheduled maintenance or deploy updates that temporarily interrupt service availability. We will make reasonable efforts to notify you of planned maintenance in advance. Emergency maintenance may occur without notice.

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may add, remove, or change features, functionality, or pricing. We are not liable for any modifications or discontinuation of services.

8.4 Third-Party Dependencies

Our services depend on third-party providers, including Amazon's APIs, cloud infrastructure, and payment processors. Service interruptions, limitations, or changes by these third parties may affect our services. We are not responsible for third-party service failures.

8.5 Data Backup

While we perform regular backups of platform data, you are solely responsible for maintaining backups of Your Content and critical business data. We are not liable for any data loss, and backups are not guaranteed to be available or recoverable.

8.6 Usage Limits

We may impose usage limits on accounts, including API call limits, data storage limits, and feature access restrictions based on your subscription plan. Excessive use that impacts system performance may result in throttling or additional charges.

8.7 Beta Features

We may offer beta or experimental features that are still in development. These features are provided "as is" without warranties and may contain bugs or errors. Beta features may be modified or discontinued at any time without notice.

9.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding accuracy, reliability, or availability of services
• Warranties that services will be uninterrupted, secure, or error-free
• Warranties regarding results, performance improvements, or specific outcomes

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI PLATFORM, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute goods or services
• Business interruption or loss of goodwill
• Damages arising from use or inability to use our services
• Damages resulting from errors in AI recommendations or automated actions

9.3 Maximum Liability

Our total aggregate liability for all claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the twelve (12) months immediately preceding the event giving rise to liability, or $100 USD if you have not paid us any fees.

9.4 No Liability for Amazon Actions

We are not liable for any actions, decisions, or policies of Amazon, including but not limited to:

• Amazon account suspensions, restrictions, or terminations
• Changes to Amazon's APIs, policies, or fee structures
• Amazon advertising performance, delivery, or billing issues
• Amazon's handling of your seller or vendor account

9.5 No Liability for Third Parties

We are not responsible for the actions, content, or services of third parties, including other users, partners, vendors, or service providers. Any disputes with third parties are solely between you and the third party.

9.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet outages, or failures of third-party services.

9.7 Indemnification

You agree to indemnify, defend, and hold harmless Mirox LDA and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms or applicable laws
• Your use or misuse of our services
• Your Content or advertising campaigns
• Infringement of third-party intellectual property rights
• Your breach of representations or warranties
• Your Amazon account status or violations of Amazon's policies

10.1 Termination by You

You may terminate your account at any time by canceling your subscription through account settings or by contacting us at info@mirox.pt. Termination takes effect at the end of your current billing period, and you will not receive refunds for partial periods.

10.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, for:

• Violation of these Terms or our policies
• Fraudulent, abusive, or illegal activity
• Non-payment of fees or chargebacks
• Risk to platform security or other users
• Excessive resource usage affecting system performance
• Failure to comply with verification requests
• Amazon account suspension or termination

10.3 Suspension

We may temporarily suspend your account while investigating potential violations or resolving payment issues. During suspension, you will not have access to services, but your data will be retained. We will attempt to notify you of suspensions when possible.

10.4 Effect of Termination

Upon termination of your account:

• Your access to the platform will be immediately revoked
• Your license to use our services will terminate
• We will cease accessing your Amazon Advertising account
• Automated campaigns and bid adjustments will stop
• Outstanding fees become immediately due and payable
• Provisions that by their nature should survive will continue to apply

10.5 Data Retention After Termination

After account termination, we will retain your data for 90 days to allow for account recovery. After this period, we may permanently delete your data, except as required by law or for legitimate business purposes. You can request an export of your data before termination.

10.6 No Liability for Termination

We are not liable to you or any third party for termination or suspension of your account. You remain liable for all obligations incurred before termination, including outstanding fees and damages arising from Terms violations.

10.7 Survival

The following provisions survive termination: payment obligations, intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive.

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.2 Informal Dispute Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at info@mirox.pt. We will attempt to resolve disputes through good-faith negotiation within 30 days.

11.3 Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration will be conducted in San Francisco, California, or remotely via video conference.

Arbitration terms:

• Conducted by a single arbitrator mutually agreed upon by the parties
• Governed by the Federal Arbitration Act
• Each party bears its own costs and attorneys' fees
• Arbitration decisions are final and binding
• Limited discovery as determined by the arbitrator

11.4 Class Action Waiver

YOU AND AI PLATFORM, INC. AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. This waiver applies even if the dispute involves multiple users with similar claims.

11.5 Exceptions to Arbitration

Either party may seek equitable relief in court for intellectual property infringement, misappropriation of trade secrets, or violations of confidentiality obligations. Small claims court actions (below jurisdictional limits) are also exempt from mandatory arbitration.

11.6 Jurisdiction and Venue

For matters not subject to arbitration, you consent to the exclusive jurisdiction and venue of the federal and state courts located in San Francisco County, California. You waive any objection to jurisdiction or venue in these courts.

11.7 Time Limitation on Claims

Any claim or cause of action arising from or related to these Terms or our services must be filed within one (1) year after the claim arises, or it will be permanently barred. This limitation period applies regardless of any statute or law to the contrary.

11.8 Opt-Out of Arbitration

You may opt out of the arbitration agreement by sending written notice to info@mirox.pt within 30 days of first accepting these Terms. The opt-out notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.

12.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, business practices, legal requirements, or for other legitimate reasons. We will update the "Last Updated" date at the top of this page when changes are made.

12.2 Notice of Changes

For material changes to these Terms, we will provide notice through:

• Email notification to your registered email address
• Prominent notice on our platform or dashboard
• In-app notification when you next log in

We will provide at least 30 days' notice before material changes take effect, except for changes required by law which may take effect immediately.

12.3 Acceptance of Changes

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services and cancel your account before the changes take effect.

12.4 Reviewing Terms

It is your responsibility to review these Terms periodically. We recommend checking this page regularly for updates. The current version of these Terms is always available at aiplatform.com/terms.

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional policies or agreements referenced herein, constitute the entire agreement between you and Mirox LDA regarding your use of our services and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.

13.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Waivers must be in writing and signed by an authorized representative. A waiver in one instance does not waive future enforcement.

13.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any successor entity in connection with a merger, acquisition, sale of assets, or other business transfer without your consent.

13.5 No Agency Relationship

No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by these Terms. You are an independent user of our services.

13.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated. Only you and Mirox LDA may enforce these Terms.

13.7 Export Control

You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government restricted party list.

13.8 Language

These Terms are drafted in English. Any translations are provided for convenience only. In the event of conflicts between versions, the English version prevails.

13.9 Notices

All legal notices to Mirox LDA must be sent to:

We may provide notices to you via email to your registered email address, through platform notifications, or by posting notices on our website.