Legal

Terms of Service

Last updated: 2026-05-09

These Terms of Service ("Terms") govern your access to and use of the Mirox platform operated by Mirox, LDA (NIPC PT517994160), a company registered in Portugal with registered office in Castelo Branco ("Mirox", "we", "us"). Full statutory information is published in the Legal Notice. These Terms are governed by Portuguese law and the General Data Protection Regulation (Regulation (EU) 2016/679).

1. Acceptance

By creating an account, connecting your Amazon Seller Central or Vendor account via API, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Data Processing Agreement (DPA)

Where Mirox processes personal data of EU/EEA data subjects on your behalf, our Data Processing Agreement at /legal/dpa is incorporated into these Terms by reference and satisfies our obligations as a Processor under Article 28 GDPR. A signed copy is available on request.

2. The Service

Mirox provides a multi-agent software platform that connects to your Amazon Selling Partner API (SP-API) and Amazon Advertising API to read advertising and sales data, analyse it, and (in non-Shadow modes) execute bid and keyword changes on your behalf within constraints you define.

Shadow Mode and live trading

By default, accounts run in Shadow Mode: Mirox observes and produces decision traces but makes no changes in Amazon. By switching from Shadow Mode to a paid live tier, you authorise Mirox to make changes (bids, budgets, keywords, campaign state) within the constraints you set. You remain responsible for those constraints and for the resulting ad spend.

3. Your responsibilities

  • Maintain an Amazon Seller or Vendor account in good standing.
  • Grant Mirox the SP-API and Ads API permissions needed for the Service, only for accounts you are authorised to administer.
  • Configure target metrics (e.g., target ACoS, max bid, daily budget, kill switches) within the dashboard.
  • Keep your account credentials confidential. You are responsible for activity under your account.

You agree not to reverse-engineer, decompile, or attempt to extract the source code or proprietary algorithms of the Service, except to the extent such restriction is prohibited by Article 6 of Directive 2009/24/EC.

4. EU consumer rights and cancellation

The Service is offered to businesses (B2B). If you are a consumer within the meaning of Portuguese consumer law (Decreto-Lei n.° 24/2014), you have a 14-day right of withdrawal under Article 10. By instructing Mirox to begin providing the Service (for example, by enabling Shadow Mode and ingesting data) within that period, you expressly consent to performance starting before the period ends and acknowledge you lose the right of withdrawal once the Service has been fully performed.

5. Fees, billing and VAT

  • Plans: Shadow Mode (€0/month, free), Starter (€149/month), Growth (€399/month), Scale (€899+/month). Plan limits and inclusions are listed at /pricing.
  • Billing cycle: monthly in advance unless otherwise agreed. Annual prepayment may be offered with a discount.
  • Currency: Euro (EUR). Prices are exclusive of VAT, which is added at checkout per EU place-of-supply rules. Reverse charge applies to valid B2B EU VAT IDs.
  • Late payment: overdue invoices accrue interest at the statutory commercial rate under Decreto-Lei n.° 62/2013.
  • Refunds: Shadow Mode is free. Paid plans are non-refundable mid-cycle except where required by Portuguese consumer law.

6. Limitation of liability

To the maximum extent permitted by Portuguese law, Mirox is not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Mirox's aggregate liability for any claim arising out of or relating to the Service is limited to the fees you paid Mirox in the 12 months before the event giving rise to the claim.

Mirox specifically disclaims liability for ad-spend outcomes resulting from Amazon API behaviour, marketplace events outside our control, or constraints you misconfigured in the dashboard. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be limited under Portuguese law.

7. Governing law and jurisdiction

These Terms are governed by the laws of Portugal. Subject to mandatory consumer-protection rules, the courts of Lisbon, Portugal have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service.

8. Termination

You may terminate your account at any time from the dashboard. On termination, Mirox stops API interactions immediately. Personal data is purged within 30 days under our Privacy Policy at /legal/privacy, except where Portuguese tax or accounting law requires longer retention.

9. Changes to these Terms

We may update these Terms. We will notify you of material changes by email or in-product at least 30 days before they take effect. If you do not accept the changes, you may terminate before they take effect. Continued use after the effective date is acceptance.

10. Contact

General & commercial: info@mirox.pt
Privacy & data-subject requests: privacy@mirox.pt
Security vulnerabilities: security@mirox.pt
Billing & invoices: billing@mirox.pt
Customer support: support@mirox.pt
Postal: Mirox, LDA — Rua Poço do Moleiro, n.º 241, piso intermédio esq. — frente, 6000-412 Castelo Branco, Portugal